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For current circumstances (COVID-19)

What happens if I receive dental treatment now but don't get an IPR appointment or can't make the appointment?

In order to protect the health of our patients and our employees, COVID-19 increased safety and hygiene measures currently apply. We try our very best to offer you IPR appointments. If a further appointment is temporarily not possible due to government regulations, we still manufacture your aligners in our dental laboratory in Berlin. The production of the aligners usually takes about 4 weeks. Even with practice partners closed, appointments for IPR treatment will be possible again.

What should I do if I need a new 3D scan, but all practice partners are closed?

In case of a refinement, a new 3D scan is sometimes required at our practice partners. In some circumstances, however, dental impressions are enough in. You can easily create these impressions at home with our impression kit, which we deliver straight to your door. We thank you for your understanding that we are temporarily not accepting appointments at some of our practice partners to support the recommended precautions against the further spread of the coronavirus. If a 3D scan is required in your individual case, we will try to offer you an appointment in a timely manner, in which we will prioritise you.

What happens if my aligners no longer fit because I have been waiting too long for an IPR appointment?

Usually the aligners fit. If there is a long wait between the 3D scan and the IPR appointment, our dentists will check your individual case. If new aligners are required, no further costs will be charged, and we will also cover the costs of the 3D scan or impression kit. The production of your aligners is treated with priority.

How can I know if I am suitable for aligners without a 3D scan?

Have you seen our PlusDent impression kit, which you can conveniently order from our website straight to your home? The kit allows you to easily create your own dental impressions in just a few short steps, on the basis of which our experts in our Berlin dental laboratory can create your individual treatment plan. If you order the impression kit and take your dental impressions at home without any complications, there is no need for an additional 3D scan at our practice partners.

Is there a risk of getting the coronavirus via the aligners?

Our aligners, as well as the impression kit and the retainer, are medical devices that are disinfected before shipping. According to current knowledge, the coronavirus can only be transferred from person to person through a so-called droplet infection. Although in individual cases it may also have occurred that people with no symptoms of the disease have become infected, other ways of transmission can be excluded. The World Health Organization (WHO) has also given the all-clear: "People who receive packages [...] are not at risk of contracting the new coronavirus. From earlier analyses we know that coronaviruses do not survive for long on objects such as letters or parcels”. The Robert Koch Institute shares this view. It is, therefore, unlikely that the infection will occur via aligners or via the dispatch route.

Is there a risk of getting the coronavirus at a PlusDent practice partner?

According to current knowledge, the coronavirus can only be transferred from person to person through a so-called droplet infection. We ensure there is sufficient time between daily appointments to avoid a high volume of patients in the waiting area. All our premises and medical devices are disinfected after each patient. We do not treat patients with flu symptoms. Our employees wear protective clothing such as a face mask, safety glasses and disposable gloves at every appointment, which makes it highly unlikely that they will be infected with the coronavirus.

General questions

What are PlusDent aligners?

PlusDent aligners are custom-made aligners and made of transparent plastic, which is BPA-free. The tooth movement for your treatment is split into many small steps. For each step, you will receive custom-made aligners, which exert pressure on the teeth to carry out the planned partial movement.

What material are the aligners made from and are plasticisers (BPA) used?

The PlusDent aligners are made of a special plastic that optimally moves your teeth over the duration of your treatment. This medical material has been clinically tested. Our aligners are free from plasticisers (BPA) and, therefore, harmless for allergy sufferers.

What is remote treatment? Who looks after me and how?

PlusDent dental treatment is a remote treatment. The progress of your treatment is digitally monitored by our experienced team of dentists and orthodontists, who will have created your individual treatment plan. Our dentists and orthodontists have an average of over 20 years of professional experience and are experts in the field of aligner therapy. Every eight weeks, your dentist will need updated photos of your teeth. You can easily upload these onto our app so your dentist can monitor your progress, take preventive action, and give you feedback to make sure that everything is going exactly according to your treatment plan. The dentist will provide all feedback via email. There is no need to visit our practice partners. You can contact our dental team by telephone and email during our opening hours.

How long do I have to claim my satisfaction guarantee?

After changing to the last set of aligners, you have four weeks to claim your satisfaction guarantee. Our doctors will check your treatment progress through the app and verify that you have met the prescribed 22-hour wearing time and uploaded the photos onto the app. If this has been done, a so-called 'refinement' is carried out. In order to receive the satisfaction guarantee, you must record your progress during the entire duration of your treatment in the app.

In which countries is PlusDent operating?

PlusDent is currently operating in eight European countries: Germany, Austria, Switzerland, Great Britain, France, Spain, the Netherlands and Sweden.

Can PlusDent treat my teeth?

Will PlusDent work for me?

With more than 30,000 successful treatments, our dentists are leading experts and work at the highest medical level. Correcting misaligned teeth with aligners is very well established and has been well researched. It is, therefore, very likely that you will achieve the predicted treatment results. There are factors in any medical treatment that can influence the success of treatment. For this reason, we will treat any deviations of your treatment results free of charge until the predicted results are achieved.

What if I have missing teeth?

Our dentists decide in individual cases whether treatment is possible for you.

I still have my wisdom teeth. Is that a problem?

Our dentists decide in individual cases whether treatment is possible for you.

I have had my wisdom teeth removed. When can I start with PlusDent?

After removing the wisdom teeth, you should wait up to six weeks until booking an appointment at our practice partners or ordering the impression kit.

How old must I be to have treatment with PlusDent?

You must be of legal age (18 years old) to begin treatment.

What if I have a fixed retainer wire?

In order to make a 3D scan or impressions of your teeth, which serve as the basis of our prognosis, the retainer wire does not have to be removed. However, it should later be removed as soon as your aligner treatment begins.

What if I wear dental implants?

Dental implants are generally not a reason for you to be refused aligner treatment. Our dentists decide in individual cases whether treatment is possible for you. The implants are not moved during the aligner treatment. You should, therefore, let us know if you have an implant and which tooth is affected.

Can I start my treatment with PlusDent aligners if I wear bridges or crowns?

Bridges in the anterior region cannot be treated. However, having crowns is not a reason to be refused treatment.

Can I start my treatment with PlusDent aligners if I wear veneers?

Unfortunately, patients who are already wearing veneers cannot be treated with aligners because it is not possible to detach the veneers.

Since having my braces removed my teeth have shifted. Can PlusDent help me?

Most patients who choose to correct their teeth in adulthood have already worn braces as a child or adolescent. They once again have misaligned teeth, which is because teeth move during the course of your life. Such treatment cases are possible.

Can I start treatment if I have tooth decay?

All dental problems should be treated before starting treatment with PlusDent aligners. This also includes tooth decay.

Is one jaw alone treated or are both jaws treated simultaneously?

With every treatment of misaligned teeth, it is possible that the bite changes. In order to maintain a correct bite, the upper and lower jaw must be taken into account in your treatment plan. As a result, the upper and lower jaw are always corrected. Depending on the initial situation, only one jaw may need treatment. The complexity of your treatment and the associated price package is unrelated to the number of jaws to be treated. Once your scans and impressions have been received, they are analysed and determined by our competent team of dentists.

Why can’t every malocclusion be treated with PlusDent aligners?

Your dental health is our top priority. That is why our dentists use your existing malocclusion to decide whether treatment with PlusDent aligners is possible. As a basic principle, we correct minor to moderate malocclusions of the front teeth and show in detail how this will be corrected before the treatment begins.

Can I have treatment if I regularly take medication?

The success of our aligners is not affected by most medications. Regular intake of anti-inflammatory medications, aspirin, oestrogens, or calcitonin may slow or delay the treatment progress. Please contact us directly.

Can I wear aligners during pregnancy?

If the expectant mother has started aligner treatment before she was pregnant, there is no contraindication to continue it during pregnancy. Wearing aligners harms neither the mother nor the baby. However, we recommend that treatment should not be started until after delivery and the end of breast-feeding. Nausea often occurs during pregnancy, which makes it difficult to wear the aligners consistently. The hormonal changes during pregnancy and lactation also has an effect on the gums. They may bleed more and can swell easily. Aligner treatment during pregnancy may, therefore, be unnecessarily unpleasant.

Can I wear my aligners if I am ill?

During periods of illness where you vomit, you should not wear the aligners. In the case of mild illnesses, such as a cold, the aligners are not a problem and can be worn again without hesitation.

Can overbites be corrected with PlusDent aligners?

PlusDent aligners can be used to correct overbites.

How does the treatment work?

How long does the treatment with PlusDent last?

Treatment with PlusDent aligners generally lasts between four and ten months.

How long does it take for me to receive my aligners?

After receiving your impressions in our dental laboratory in Berlin, it will take approximately 10-14 days until you receive your treatment plan via email. Once you have decided to opt for treatment with PlusDent aligners, your individual aligners will be produced, which takes around four to six weeks.

How often and for how long must I wear my aligners?

Unlike fixed braces, you wear the aligners 22 hours a day and only remove them when eating, drinking and brushing teeth. It is important to adhere to the instructed wearing period in order to achieve the predicted treatment results.

Do I have to restrict myself with food during treatment?

No. Unlike fixed braces, you can eat and drink whatever you want during aligner treatment. This is because you can simply remove the aligners when you want to eat. Dental hygiene can, therefore, be carried out after each meal as normal, retaining optimal oral health.

Do I have to remove my aligners when eating and drinking?

You can drink cold water with the aligners still in your mouth. However, hot drinks can damage or warp the aligners. Generally, you should remove the aligners when eating and drinking and store them in the container provided. After eating or drinking something, you should brush your teeth because the saliva cannot remineralise your teeth as usual. Don't forget to rinse your aligners with running water before reinserting them.

How do I take care of my aligners?

Clean your aligners twice a day with the toothbrush. Do not use toothpaste, as the aligners may go cloudy. It is best to use a cold water and mild soap to clean the aligners. Hot water will damage the material and warp it. The aligners will then lose their shape and become unusable. Thorough and proper care will keep your aligners in perfect condition.

Will I have any pain during the treatment?

In the first few days after changing aligners, you will feel some pressure that the aligners exert in order to move your teeth. This will continuously decrease, and you will no longer feel any pain.

What happens if I lose my aligner?

If you lose your aligner you can contact us, and we will make a replacement aligner as soon as possible for a fee of £49. Whilst waiting for your replacement, be sure to wear the previous aligner to keep your teeth in their current position.

Will my speech become impaired whilst wearing the aligners?

For most patients, speech is not impaired as the aligners are thin and delicate, so they get used to them quickly. Like fixed braces, it will initially take some getting used to because of the foreign body in your mouth. After a week at the latest, most patients speak as normal.

May I smoke during treatment?

We recommend that you smoke neither cigarettes nor e-cigarettes during treatment with PlusDent aligners as it could stain your aligners.

Can I skip a set of aligners?

Skipping a set of aligners puts your treatment results at risk. The tooth movement for your treatment is split into many small steps. If you skip an aligner, the movement of the teeth is no longer within the frame recommended by us. If your aligners do not fit or fall out, please contact us.

Can I prematurely change to the next aligner?

We have planned the treatment very precisely and it is necessary to have a specified wearing period (both daily and per aligner). The biggest tooth movement occurs in the first two to three days after changing to the next set of aligners, after which the pressure eases and the aligners are no longer noticeable. Nevertheless, the teeth require the calculated 1-2 week wearing period per aligner so that the bone remodelling is completed, the tooth has become accustomed to the new position and is prepared for further movement.

What do I do if I have been to the dentist for treatment during my aligner treatment?

Please inform us if you have to go to the dentist during your treatment to get a filling, for example, because the aligners may no longer fit. The filling should always be adapted to the current aligner by the dentist.

What is an Interproximal reduction (IPR)?

Interproximal reduction is a process that involves removing tooth enamel from between the teeth to create space. It is often necessary during orthodontic treatment in order to straighten misaligned teeth. IPR treatment can help to significantly improve the position of the malocclusion and in many cases also to eliminate it. IPR treatment can also help with so-called black triangles. During pre-treatment, between 0.1 mm to 0.3 mm of enamel is removed. IPR is performed immediately before treatment with the aligners. To do this, wait until you receive your aligners and then arrange an appointment at your PlusDent practice. Please bring your first set of aligners with you to your IPR appointment. For more information on IPR, click here https://magazin.plusdental.de/asr-behandlung/

Do I have to use the PlusDent app and where can I find it?

Using the PlusDent app is essential for successful treatment. You can download the app for free from the Apple App Store or the Google Play Store. Please document all your changes and upload the requested photos onto the app. Our medical team will review and monitor the progress of your treatment and can adjust your treatment plan if there are any unexpected deviations. Please note that you can only make use of a refinement if you use the app regularly and properly.

How to order

Which payment methods are available?

Ordering the aligners is possible through various methods. The first option is a one-time payment. The one-time payment means paying the full amount of the treatment in one transaction. This is possible by debit or credit card. By this method, the amount will be taken once you have entered your account details. We also offer the option to pay the amount in monthly instalments. Payment by instalments is made via our external service provider. You can determine the amount and the duration of the payment yourself when you order. It is also possible to switch between the instalment models at any time or to pay the whole balance back in one. You can find out more about the different payment options on the website under the heading ‘Prices’. There you will see that we have already calculated the total amount for you including the interest rate for each instalment model. Please note our price packages differ from country to country. The price of your treatment depends on the registered address, which is also the delivery address. When ordering our impression kit or retainers, you can pay via PayPal.

When is the price of my treatment determined?

Once you have attended the appointment at one of our practice partners or, alternatively, submitted your dental impressions, your case will be analysed by our experienced team of dentists and orthodontists and your treatment plan will be prepared. The complexity and the associated price package are determined and sent to you along with the treatment plan.

Does my insurance pay for the treatment with PlusDent aligners?

Dental treatment after the age of 18 is not usually covered by the NHS. If you have private health insurance, reimbursement depends on the individual insurance policy. Partial refunds are often possible. Feel free to contact us directly for an individual cost estimate, which can be checked with your private insurance company.

Everything about booking an appointment

What is a 3D Intraoral scan?

The 3D intraoral scan is performed at our PlusDent practice partners by GDC-registered dentists. A camera is guided through the mouth, which takes several hundred photos of your teeth. These images allow us to directly create a digital simulation of your upper and lower jaw.

What do I need to bring on the day of my appointment?

On the day of the scan, you must bring one form of ID with you and present it. The data is needed to create a treatment plan for you.

How long does an appointment take and how much will the treatment cost me?

The 3D scan appointment usually takes between 15 – 30 minutes. Our dentists use your 3D scan to determine the complexity of your dental treatment. Depending on the complexity of your malocclusion, our dentists recommend a price package from short to complex. You can find the exact prices on our website under the ‘Prices’ tab.

What happens if I am late to my appointment?

Due to the tight appointment schedule, we will have to arrange a new appointment with a delay of 15 minutes.

After treatment

What is a retainer?

The term "retainer" is derived from the English verb "to retain" and means "hold" and "fix". The risk of a so-called relapse, i.e. a shifting of the teeth – is counteracted by the regular use of a retainer. The retainer is removable and made from a thermoplastic material. It is custom made just for you and accurately fits over the entire dental arch of the upper or lower jaw. This method is typically used after treating mild to moderate malocclusions.

Do I have to wear a retainer after treatment?

It is important to wear a retainer after your treatment to ensure long-term successful results. This can be a removable retainer or a fixed retainer.

How should the removable retainer be worn?

The removable PlusDent retainers are transparent aligners that are slightly thicker than the aligners you wear during your treatment. You will wear the retainers 22 hours a day after treatment in the first 2 weeks, then you will wear them for 12 hours a day for the first six months after treatment. They should then be worn at night for at least four years, or better for a lifetime in order to keep your teeth in their corrected position. We recommend replacing the retainers every six to twelve months to keep them fresh, soft and transparent. For a fee of £99, you can order individually manufactured retainers.

Where can I order my retainers?

A few weeks before you complete your treatment, you can conveniently order your retainers by logging in to your account via the website.

Free consultation with our Support Team

Monday-Friday 8 a.m. to 7 p.m.
Saturday from 9 a.m. to 5 p.m.
Phone: +44 203 962 05 51

Further information can be found in our FAQ and in our terms and conditions!